Duraglaze USA LLC Terms of Service

1. Terms

By accessing the website at duraglazeusa.com, and/or using the services provided by Duraglaze USA LLC (Duraglaze), you are agreeing to be bound by these Terms of Service (Terms), all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Duraglaze's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on Duraglaze's website;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Duraglaze at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

  

3. Disclaimer

  1. The materials on Duraglaze's website are provided on an 'as is' basis. Duraglaze makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

  2. Further, Duraglaze does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

  

4. Limitations

In no event shall Duraglaze or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Duraglaze's website, even if Duraglaze or a Duraglaze authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of Materials

The materials appearing on Duraglaze's website could include technical, typographical, or photographic errors. Duraglaze does not warrant that any of the materials on its website are accurate, complete or current. Duraglaze may make changes to the materials contained on its website at any time without notice. However Duraglaze does not make any commitment to update the materials.

6. Links

Duraglaze has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Duraglaze of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Duraglaze may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Washington and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Payment

Payment for services shall be made to Duraglaze in full at the time of service. Payments can be made in the form of a check or credit/debit card. Customer shall pay all costs associated with collection, including but not limited to, attorney fees. 

10. Returned Check

A $30.00 fee will be charged for all returned checks. 

11. Warranty

Duraglaze provides a 5 Year Warranty against flaking and peeling of refinished surfaces on bathtubs and showers. Repairs and refinished surfaces on sinks are not warranted. All warranties are subject to Duraglaze Care Instructions. Scratches, chips and other man-made damage is not covered under this warranty.

Covered Services: 
Duraglaze USA LLC Warranty for Bathtub & Shower Refinishing and Repairs. Sinks are not covered under this warranty.
  
Warranty Coverage:
Duraglaze USA LLC provides a 5 Year Warranty against failure of repairs and flaking or peeling of refinished surfaces on bathtubs and showers. Repairs and refinished surfaces on sinks are not warranted. All warranties are subject to Duraglaze Care Instructions. 

This warranty extends to the original customer (home owner), or each successive home owner within the warranty period if proof of service is provided by the current home owner. 
  
Within the period of this warranty, Duraglaze USA LLC will repair, free of charge; any portion of the original repair or refinished surface proving defective in material or workmanship. All warranty repairs and service must be performed by a Duraglaze USA LLC technician.
   
Warranty Exclusions:
This warranty does not apply to any costs, repairs, or services for the following: 

 

  1. Repairs and refinished surfaces on sinks.

  2. Repairs necessitated by use other than normal and typical bathtub and/or shower use. 

  3. Scratches, chips and other man-made damage.  

  4. Damage from alterations, misuse, or abuse by any person; ordinary wear and tear; or problems caused by lack of maintenance.

  5. Corrective work necessitated by repairs made by anyone other than a Duraglaze USA LLC authorized service technician. 

  6. Damage or defects caused by the failure to maintain any item or keep it in good working order.

  7. Damage resulting from failure to observe any operation or care instructions furnished at the time of service.

  8. Any item furnished, installed, modified, altered, or repaired by any other person other than by a Duraglaze USA LLC technician.

  9. The warranty is not valid unless Duraglaze USA LLC is paid in full for the original service.

  10. Bodily injury or property damage relating to pollutants or toxic substances.

  
How to Obtain Warranty Service:

If warranty repairs are to be made: 
The customer must notify Duraglaze USA LLC by calling 509-783-6839 of any defect, failed repair or flaking or peeling finish promptly upon discovery, within 60 days of knowledge of a problem. To be covered, the physical signs of the problem must be observable before the 5-year warranty period expires. An authorized service technician shall visit the customer’s home for the purpose of repairing the defective area. 

Limitation of Damages:
In no event shall Duraglaze USA LLC be liable for consequential damages. 

Notice to Customer:
Consequential Damages are not covered by this Warranty. Customer waives all damages other than the obligation to repair. Customer’s waiver of damages includes: incidental, indirect, special, consequential, secondary, or punitive damages; loss of use; diminution in value; rental costs; moving costs; delay in occupancy; construction, mortgage, loan, or line of credit interest charges; mortgage interest rate increases; lost profits or income; medical costs; damages for mental distress, aggravation, personal injury; or pain and suffering. No refunds are provided.

Serving Eastern Washington and Oregon Communities: Tri-Cities - Kennewick  Pasco  Richland  West Richland 
Benton City  Prosser  Sunnyside  Yakima  Walla Walla  Dayton  Moses Lake  Hermiston  Pendleton

© Duraglaze USA LLC • info@duraglazeusa.com
Licensed in Washington and Oregon
WA DURAGUL835PC
OR CCB# 226145